All personal data submitted to csk77 is transmitted over 256-bit SSL encrypted connections. Your information is never sent in plain text between your device and csk77 servers.
csk77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data sharing with partners is limited to what is necessary to operate the Platform.
You have the right to access, correct, and request deletion of your personal data held by csk77, subject to legal retention obligations. Requests are processed within 30 days.
csk77 uses cookies to improve your experience and for analytics. Non-essential cookies can be declined via your browser settings without affecting core Platform functionality.
csk77's data practices are governed by its international gaming authority licensing obligations, which mandate specific data retention, KYC record-keeping, and player verification standards.
For any data-related enquiry — including access requests, correction requests, or complaints — contact csk77 directly at [email protected]. Response within 2 business days.
csk77 ("we", "us", "our") operates the online casino and sports betting platform at csk77.co (the "Platform"). This Privacy Policy describes how csk77 collects, uses, stores, shares, and protects the personal data of persons who use or access the Platform, including registered account holders and visitors who have not registered ("you", "your").
csk77 is the data controller for personal data collected through the Platform. We process personal data in accordance with our obligations under applicable data protection legislation and under the terms of our international gaming authority licence, which imposes specific requirements on how we handle player identity and transaction data.
By using the csk77 Platform, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy forms part of the csk77 Terms & Conditions by incorporation. If you do not agree to this Policy, please do not use the Platform.
Language: This Privacy Policy is written in English. In the event of any inconsistency arising from a translation, the English version shall prevail.
csk77 collects personal data in the following categories:
When you create a csk77 account, we collect: full legal name, date of birth, gender (where provided), residential address, email address, and Malaysian mobile phone number. This information is required to create and maintain your account and to fulfil our KYC obligations.
To comply with licensing requirements, csk77 collects copies of government-issued identification documents (e.g. MyKad, passport), proof of address documents, and proof of payment method ownership. These documents are stored securely and processed only for verification purposes.
csk77 records all deposits, withdrawals, and gameplay transactions associated with your account. Payment method details (such as your bank account number suffix or Touch n Go eWallet identifier) are stored for transaction matching and fraud prevention purposes. csk77 does not store full card numbers on its own systems.
When you access the csk77 Platform, we automatically collect: IP address, device type and operating system, browser type and version, pages visited, session duration, clickstream data, and time zone. This data is used for security monitoring, analytics, and Platform improvement.
If you contact csk77 customer support, we retain records of your communications — including live chat transcripts, email correspondence, and any attachments — for quality assurance, dispute resolution, and regulatory record-keeping purposes.
Summary of data categories and primary purposes:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account creation, KYC, licensing compliance | Duration of account + 5 years |
| KYC Documents | Age & identity verification (licensing requirement) | Duration of account + 5 years |
| Financial & Transactions | Payment processing, fraud prevention, AML | 7 years from transaction date |
| Technical & Usage | Security, analytics, Platform improvement | 13 months (rolling) |
| Communications | Support, dispute resolution, quality assurance | 3 years from communication date |
csk77 uses the personal data we collect for the following purposes:
csk77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
csk77 processes your personal data on the following legal bases:
csk77 does not sell your personal data. We share personal data only in the following limited circumstances:
All third parties who process personal data on behalf of csk77 are contractually required to process such data only for the specified purpose, in accordance with applicable data protection law, and in compliance with csk77's data security requirements.
csk77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law or our gaming licence. The retention periods applicable to each data category are set out in the table in Section 2.
Where you request deletion of your csk77 account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law (for example, financial transaction records which must be retained for anti-money laundering compliance purposes) or where a dispute is pending.
Backup copies of data may persist in encrypted archive systems for a further period consistent with our disaster recovery procedures, after which they are permanently deleted.
csk77 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how the Platform is used.
You may control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using the Platform but may affect some features. csk77 does not use third-party advertising cookies.
csk77 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While csk77 takes security seriously, no system is completely immune to breach. You are responsible for maintaining the security of your own csk77 login credentials and for notifying us immediately if you suspect unauthorised access to your account.
Subject to applicable law and our legal and licensing obligations, you have the following rights in relation to your personal data held by csk77:
To exercise any of these rights, contact csk77 at [email protected]. We will respond within 30 days. Some rights are subject to exceptions — for example, we cannot delete transaction records we are legally required to retain. Where an exception applies, we will explain the reason in our response.
The csk77 Platform is strictly restricted to persons aged 21 and above. csk77 does not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been submitted by a person under 21, that account will be immediately suspended, the data will be deleted (subject to any legal retention requirements), and any funds will be returned to the source payment method after identity verification.
If you believe that a minor has created a csk77 account, please contact us immediately at [email protected].
csk77 may store and process personal data on servers located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, csk77 will implement appropriate safeguards — such as contractual clauses approved by the relevant authority — to ensure your data is protected to a standard consistent with this Privacy Policy and applicable law.
By using the csk77 Platform, you acknowledge and consent to the transfer of your personal data to servers outside Malaysia where necessary for the operation of the Platform, subject to the safeguards described in this section.
csk77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Platform's features. The "Last updated" date at the top of this page reflects the most recent revision.
Where a change is material — for example, a new category of data collected or a new purpose for which existing data is processed — csk77 will notify active account holders via email or an in-platform notification before the change takes effect. Non-material updates (such as corrections of typographical errors or clarifications that do not alter the substance of the Policy) take effect on publication.
Your continued use of the csk77 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the csk77 Data Team:
csk77 Privacy & Data Enquiries
Email: [email protected]
Subject line: Privacy Request – [your account username]
Response time: Within 2 business days for initial acknowledgement; full response within 30 days.
If you are not satisfied with our response to a data-related request or complaint, you have the right to escalate the matter to the relevant data protection authority or to csk77's licensing authority using the dispute resolution procedures published on the licensing authority's website.
csk77 is committed to transparent, lawful data handling. If you have questions about your personal data or want to exercise your rights, our support team is available 24/7 — serving players from KL to JB with a response under 2 minutes via live chat.
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